AGTP Group L.L.C-FZ (“AGTP Group”, “we”, “our”, or “us”) is committed to conducting business in a transparent and professional manner. This Refund Policy outlines the terms under which refunds may be considered for services and products provided by AGTP Group.
By placing an order or making a payment with AGTP Group, you acknowledge and agree to the terms stated below.

1. General Policy

AGTP Group provides sourcing and export services tailored to client requirements. Due to the nature of international trade and export operations, all sales are generally considered final once processing has commenced.
Refunds are not guaranteed and are reviewed strictly on a case-by-case basis in accordance with this policy.

2. Eligibility for Refunds

Refunds may be considered only under the following circumstances:
⦁ Duplicate or excess payments made in error
⦁ Payments received for services that cannot be fulfilled by AGTP Group
⦁ Transaction errors confirmed by our payment service provider
Refund eligibility applies only to payments received directly by AGTP Group through approved payment methods.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:
⦁ Orders where sourcing, export documentation, or shipping arrangements have already commenced
⦁ Delays caused by shipping lines, ports, customs authorities, or force majeure events
⦁ Client change of mind after order confirmation
⦁ Differences in used vehicle condition consistent with age and usage
⦁ Customs issues, duties, taxes, or regulatory restrictions in the destination country

4. Payment Methods & Refund Processing

⦁ Refunds, if approved, will be processed only to the original payment method used at the time of purchase.
⦁ We accept online payments via secure payment links, including Visa, Mastercard, and US-issued cards.
⦁ Processing times for refunds depend on the issuing bank or card provider and may take 7–30 business days.
Any transaction or processing fees charged by payment processors or banks may be deducted from the refundable amount.

5. Partial Refunds

In certain cases, partial refunds may be approved after deducting:
⦁ Administrative costs
⦁ Sourcing or inspection expenses
⦁ Documentation or processing fees
⦁ Shipping or logistics charges already incurred
The final refundable amount, if any, will be communicated in writing.

6. Refund Request Procedure

To request a refund, clients must:
⦁ Submit a written request via AGTP Group’s official contact channels
⦁ Provide proof of payment and order reference details
⦁ Clearly state the reason for the refund request
All refund requests are reviewed within a reasonable timeframe. Submission of a request does not guarantee approval.

7. Chargebacks & Disputes

Clients are encouraged to contact AGTP Group directly before initiating chargebacks or disputes with their bank or card issuer. Unauthorized chargebacks may result in service suspension and additional administrative charges.

8. Policy Updates

AGTP Group reserves the right to modify or update this Refund Policy at any time. The latest version published on our website shall apply to all transactions.

9. Contact Information

For questions related to refunds or this policy, please contact AGTP Group through the official contact details provided on our website.

⚠️ Important Notice

AGTP Group does not provide guarantees related to customs clearance, import approval, or destination-country regulations. Clients are responsible for understanding local import requirements prior to placing an order.